Shiping

SHIPPING

AIRE’s N95 & N99 masks and bandanas, the best protection against pollution and bacteria directly shipped to your door in no time by our loyal partner DTDC!

1. Order Processing Time

Most orders are processed and prepared for shipment within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipment may be delayed.

2. Domestic Shipping (Within India)

3. International Shipping (Worldwide)

We proudly offer international shipping to most countries. Shipping costs are calculated at checkout.

4. Customs, Duties, and Import Taxes (CRUCIAL)

Orders shipped outside of India may be subject to local import taxes, customs duties, and fees levied by the destination country.

• The customer (the recipient of the order) is the importer of record and is responsible for all customs, duties, and import fees imposed during or after shipping.
• AIRE Masks is not responsible for these charges, nor do we have control over them. Customers are advised to check with their local postal service or Customs office for potential charges.

5. Customs Rejection and Financial Risk

If a package is rejected by the destination country’s customs for any reason (including local regulations on nutritional supplements, or restricted items), the customer must assume all financial risks related to the order once it has left Indian territory. AIRE Masks will not issue refunds for products destroyed or rejected by customs.

6. Order Tracking

You will receive a shipment confirmation email with your tracking number once the order is dispatched. If your parcel is not received within the estimated time, please [contact us] and we will track your delivery status.

• When can I expect my parcel?
  • Most orders (unless indicated) are processed within 1 to 3 working days.
  • For orders shipped within India it takes 5 to 7 working days until delivery.
  • If you live in a remote area, it could take a few days more.
  • For international orders please give us 10-21 days if sent via registered postal service and 7-10 days for EMS Speed Post. During busy times of the year or in rare occasions, registered parcel can take up to 4 weeks to arrive. If you have not received your parcel within this time please contact us . We will track your parcel and let you know about the delivery status.
• Which countries do you ship to ?
  • We can sell and ship our N95 & N99 masks only to India
• Will I be liable for customs charges when I order online?
  • Orders that are sent outside of INDIA may be subject to local import taxes, duties and fees levied by your country.
  • The customer is expected to bear these extra charges as we have no control over these charges. Please check with your local postal authority / Customs office about such possible charges as Aire Masks can not take any responsibilities for any parcels being rejected by the local customs.
  • Some countries’ customs like Germany are rejecting nutritional supplements (due to pharmaceutical company driven laws). When a package is rejected by customs the package may be destroyed or customs may contact you asking if you want it destroyed or returned. The return fee is often prohibitive so the product is destroyed instead. It would be wise to check with the customs department of your country to make sure that the Aire Masks you have ordered will be accepted.
  • Because of such kind of issues, we require that customers assume and be conscious of all financial risks related to their order once it has left the Indian territory.
• What is the shipping cost within India?
  • All prices displayed on Aire’s website include delivery costs within India. We kindly offer the shipping of our N95 & N99 masks anywhere in India.
• Where are my masks sent?
  • Any order placed on Aire’s webshop include delivery at your door, anywhere in India.